Where TiviMate’s errors come from
- Numbered codes (401, 403, 404, 458 and so on) come from your provider’s server. TiviMate asked for your playlist or a channel, and the server refused.
- Messages from the video player, such as data source exceptions or playback errors, mean a stream started but couldn’t be read.
- “Playlist can’t be loaded” means the channel list didn’t download, usually with a code that says why.
The codes
| Code | What it means | What to do |
|---|---|---|
| 401 | The login wasn’t accepted | Re-enter the username and password; check the account; see authorization failed |
| 403 | The server refuses you: VPN, IP or account limits, or an app restriction | Switch off any VPN; close other devices; see error 403 |
| 404 | The playlist, channel or guide address doesn’t exist | Refresh the playlist; check the server address; see error 404 |
| 405 | The request method isn’t allowed, often a wrong address format | Check the server field contains only the base address and port |
| 456 / 458 | Not standard; used by some platforms for connection or access limits | Close TiviMate on other devices, wait, retry; see too many connections |
| 502 / 503 / 504 | The server, or something in front of it, failed or is overloaded | Wait and retry; it’s the provider’s side |
| 511 | Your network wants you to sign in (hotel or public Wi-Fi) | Sign in to the Wi-Fi in a browser first |
The full meaning of every code is in IPTV error codes explained.
Messages without numbers
- Data source or HTTP data source exception: the stream request failed. Try the channel again, switch the stream format between MPEG-TS and HLS, and check your connection. See TiviMate buffering.
- “Failed to get data from server”: TiviMate couldn’t reach the server at all. Check the server address and try mobile data to rule out a network block. See server unavailable.
- No information in the guide: a guide problem, not a playback one. See TiviMate EPG.
A quick routine for any TiviMate error
- Note the code and message exactly.
- Try another channel, then the same login in another app or on another device.
- Restart TiviMate (force stop it) and your router.
- If the error is on every channel and every device, contact your provider with the code and time.