Service status
Service status
We post a notice here when we know of a problem affecting many customers. If nothing is listed and you’re having trouble, the checks below will usually find the cause in a few minutes.
Current service notices
There are no service notices at the moment.
If your service isn’t working, run the quick checks below, then message us with the details so we can look into it.
Quick checks
Is it the service or your setup?
Work through these in order. Each takes less than a minute.
- 1Does another app stream?Open YouTube or another streaming app on the same device. If that also struggles, the problem is your connection, not the service.
- 2Does another device work?Try your phone on mobile data with the same login. If it plays there, the issue is with the first device or its Wi-Fi.
- 3Is it every channel or one?If only one channel is affected, it’s probably that channel’s stream. Tell us which one and when.
- 4Has your plan ended?Check the expiry date in your player’s account or settings screen.
- 5Have you restarted?Turn the device off at the wall for 30 seconds and restart your router.
Still not working?
Tell us what you’re seeing
Send us these details and we can usually find the cause quickly:
- your device model and the player app you use
- Wi-Fi or cable, and a speed test from the device itself
- which channels are affected, and since when
- a photo of any error message
Most problems are solved by the steps in our buffering and freezing checklist or TV guide help.