What you’ll receive
Within a few minutes of your order being confirmed, or your trial request, we send a message on WhatsApp or email containing:
- Your login, in the format your device needs:
- an Xtream Codes login (server address, username and password) for most player apps, or
- an M3U playlist link for players such as VLC or Smart IPTV, or
- a portal address for MAG boxes, linked to the box’s MAC address.
- A TV guide link, if your player needs it separately.
- A setup guide for the device you told us you use.
- Your plan’s end date, or the trial’s end time.
Keep this message somewhere safe. You’ll need the details again if you set up another device.
Signing in for the first time
- Install a player on your device. Our device guides tell you which: Fire TV Stick, Android TV box, Samsung, LG, Apple TV and more.
- Add your login. Copy and paste each field rather than typing it. Xtream Codes login explained shows exactly what goes where.
- Wait for the first load. Channels, the guide, films and series take a minute or two to download the first time.
- Check the guide. Open the TV guide and make sure programmes appear against channels. If not, see TV guide (EPG) problems.
- Set favourites. Add the channels you watch most, so you rarely need to scroll the full list.
Checking your plan’s end date
Most players show account information, including the expiry date and the number of connections, in their settings or on the home screen. In IPTV Smarters Pro it’s under the account or user information option; in TiviMate, open Settings → Playlists and select your playlist. We also remind you before your plan ends. Plans never renew automatically.
Moving from a trial to a paid plan
When you buy a plan after a trial, we activate your full account and send any updated details. Keep the same player app on the same device; your favourites and settings stay in place.
If something isn’t working
- Login rejected? Re-paste the details, and check the server address includes
http://and the port. - Nothing loads at all? Check the service status page, then restart your device and router.
- Still stuck? Contact us with your device model, the player you’re using and a photo of any error message. It’s the fastest way for us to help.