How paying works
- Choose a plan on the pricing page. You go to a short order form with your plan already selected.
- Send your order. Add your email, the device you’ll watch on and the number of screens you need. Before you send it, you confirm you’ve read the terms and that you want the service to start as soon as your order is confirmed.
- Confirm payment. We reply on WhatsApp or email to confirm your order and the payment options available to you. Nothing is charged by the website form itself.
- Receive your login. After payment, we send your login and a setup guide. Most accounts are activated within minutes.
Prices on the website are the full price for each plan, in pounds, with no set-up or activation fee from us. If you use a third-party player that charges its own activation fee, such as some Smart TV apps, that fee is paid to the app’s developer.
No automatic renewal
Your plan runs for the length you chose and then simply ends. There’s no subscription to cancel and no card kept on file for future charges. We send a reminder before your plan ends, so you can decide whether to renew.
Renewing your plan
When you’re ready, order a new plan from the pricing page. You can renew:
- Before your plan ends: the new plan is added on after your current one, so you don’t lose any days.
- After it has ended: your login is reactivated as soon as payment is confirmed.
Either way, we extend your existing login. Your player, favourites and settings stay exactly as they are.
Switching to a longer or shorter plan
Because plans don’t renew automatically, changing length is simple: choose the new length when you renew. Longer plans cost less per month. If you want to switch part-way through a plan, message us and we’ll explain the options.
Adding screens
Every plan includes one connection. To add connections for people watching at the same time, choose the number of screens when you order, or message us part-way through a plan. See screens and connections.
Refunds and cancellation
Your rights to cancel, and our refund window if the service doesn’t work as described, are set out in our refunds and cancellation policy.