Devices vs connections
It helps to separate two ideas:
- Devices are the TVs, sticks, boxes, phones and computers where you install the player and sign in. There’s no limit on these.
- Connections are the number of streams that can play at the same moment. Every plan includes one.
With one connection, you can set up the living-room Fire TV Stick, the bedroom Smart TV and your phone, and switch between them freely. You just can’t watch on two of them at once.
What happens if two screens play at once
If a second device starts playing while the first is still streaming, one of two things happens, depending on the player: the second stream won’t start, or the first one stops. Nothing is harmed, but it’s frustrating in a busy household.
Players sometimes keep a connection open for a short time after you stop watching. If you switch devices and the new one won’t play straight away, close the player on the first device fully, wait a minute, and try again.
Adding extra connections
If people in your household want to watch different things at the same time, add a connection for each extra screen:
- On the order form, choose the number of screens you need.
- We confirm the price for the extra connections before you pay.
- Your existing login is upgraded; there’s nothing to reinstall.
You can also add connections part-way through a plan. Message us and we’ll explain the options.
Bandwidth for several screens
Each stream needs its own share of your broadband. Allow about 10 Mbps per Full HD stream and 25 Mbps per 4K stream, and add them up. Two Full HD screens and a 4K TV at the same time need around 45 Mbps, plus whatever else your household is doing online. See internet speed for IPTV.
One household only
Plans are for the people living in one home. Sharing your login with friends or relatives elsewhere breaks our terms, and in practice it means your own streams will be interrupted when someone else is using your connection. If you think someone else has your details, contact us and we’ll issue new ones.