Support
Contact us
Questions about plans, a trial, setup or your account? Message us on WhatsApp or email. Real people answer, and a few details up front help us fix things faster.
+44 7848 491645
Best for trials, orders and setup help, because you can send photos of your screen.
support@8ktvsubscription.com
Best for refunds, receipts, privacy requests and anything you’d like in writing.
Get help faster
What to include in your message
- The email or phone number you ordered with (for account questions)
- Your device model, for example “Fire TV Stick 4K Max” or “Samsung 2021 TV”
- The player app you’re using
- Wi-Fi or cable, and a speed test from the device if it’s about buffering
- A photo of any error message
Before you message
You might find the answer here
Complaints, refunds and legal requests
For a complaint or refund request, email support@8ktvsubscription.com with your order details. We aim to acknowledge complaints within 48 hours. Your options are set out in our refunds and cancellation policy. Rights holders can use our copyright and takedown process. You can read more about us and how we handle your data in our privacy policy.