Try before you buy
We offer a free trial so you can test the service on your own device before paying. We recommend using it, especially if you’re unsure whether your device or internet connection is suitable.
Your 14-day right to cancel
As a consumer buying online, you normally have the right to cancel within 14 days of the day your order is confirmed, without giving a reason.
Because the service is something you want to use straight away, we ask you to confirm when ordering that you want it to start as soon as your order is confirmed. If you then cancel within the 14 days, we’ll refund what you paid minus a proportionate amount for the service provided up to the time you told us you were cancelling. For example, if you cancel a 12-month plan after 10 days, we deduct the value of those 10 days.
To cancel, email support@8ktvsubscription.com or message us on WhatsApp, stating that you wish to cancel and including your order details.
If the service doesn’t work as described
If the service doesn’t work as described and our support team can’t fix it, contact us within 7 days of purchase and we’ll give you a full refund. This is in addition to your right to cancel.
Before refunding, we’ll ask you to work through the steps in our help guides with our support team, because most problems are caused by a setting, a player app or Wi-Fi and can be fixed quickly.
Your statutory rights
This policy doesn’t affect your rights under the Consumer Rights Act 2015. Services must be provided with reasonable care and skill and as described. If they aren’t, you may be entitled to have the problem put right or to a price reduction or refund.
Things that don’t qualify for a full refund
- Changing your mind after the 14-day cancellation period.
- Problems caused by your own device, internet connection or broadband provider that we’ve explained how to fix.
- A particular channel or programme becoming unavailable, unless it significantly reduces the service described when you ordered (see our terms).
- Fees charged by third-party player apps, which are paid to their developers, not to us.
- Plans ended because of a serious breach of our terms, such as sharing your login.
How to ask for a refund
Email support@8ktvsubscription.com with:
- The email address or phone number you ordered with.
- The plan and the date you ordered.
- The reason for your request, and any troubleshooting you’ve tried.
We reply within 48 hours. Approved refunds are made to your original payment method within 14 days of our agreeing to them.