Who we are
IPTV Subscription 8K (“we”, “us”) is the controller of the personal data described in this policy. You can contact us about privacy at support@8ktvsubscription.com.
The data we collect
| Data | When we collect it |
|---|---|
| Contact details: your email address, WhatsApp or phone number, and name if you give it | When you request a trial, place an order or contact us |
| Order details: plan, number of screens, device type, order dates and payment confirmation | When you order |
| Account data: your login details, plan expiry and connection count | When we set up your trial or plan |
| Support messages: what you tell us when asking for help, including screenshots | When you contact us |
| Service usage data: technical information such as IP addresses and connection times when your devices use the service | While you use the service |
| Device identifiers: your device’s MAC address, for MAG boxes and some Smart TV players | When you send it to us for setup |
| Website analytics: pages visited and how you arrived, collected by Google Analytics | Only if you accept analytics cookies |
We don’t collect payment card details through this website.
How we use your data and our lawful bases
- To provide the service you ordered: setting up your login, delivering streams, managing connections and sending your setup guide. Lawful basis: contract.
- To support you: answering questions and fixing problems. Contract, and our legitimate interest in helping customers.
- To send service messages: order confirmations, reminders before your plan ends and important notices. Contract.
- To protect the service: preventing login sharing, fraud and misuse. Legitimate interests.
- To keep records: meeting accounting and legal obligations. Legal obligation.
- To understand how the website is used: analytics. Consent, which you can withdraw at any time.
We don’t sell your personal data, and we don’t use it for advertising.
Who we share it with
We share personal data only with service providers who help us run the business, and only as needed:
- Messaging providers, including WhatsApp (Meta) when you contact us by WhatsApp, and our email provider.
- Hosting and infrastructure providers that host this website and deliver the service.
- Payment providers, to process your payment.
- Google, for website analytics, only if you consent.
- Authorities, where the law requires it.
Some of these providers process data outside the UK. Where they do, we rely on the safeguards UK law requires, such as adequacy regulations or approved contractual clauses.
How long we keep it
- Order and payment records: as long as required by law for accounting, usually six years.
- Account and support data: while your account is active and for up to 24 months afterwards, so we can help if you return or raise a query.
- Service usage logs: for a short period needed to operate and protect the service.
- Analytics data: according to the retention settings in Google Analytics, up to 14 months.
Your rights
Under the UK GDPR you have the right to access your data, to have it corrected, to have it deleted, to restrict or object to its use, to data portability, and to withdraw consent at any time where we rely on consent. To use any of these rights, email support@8ktvsubscription.com. We’ll respond within one month.
If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We’d appreciate the chance to put things right first.
Cookies
We explain the cookies and similar technologies this website uses, and how to change your choice, in our cookie policy.
Children
Our service is sold to adults. We don’t knowingly collect personal data from children.
Changes to this policy
We may update this policy. The date at the top shows when it was last changed.