Why is my TiviMate guide empty?

Either TiviMate hasn’t downloaded the guide yet, the guide address is missing or wrong, or the channel IDs don’t match. Update the guide manually first; if it stays empty, add or check the EPG source.

How often does TiviMate update the guide?

It updates on a schedule you can set in the EPG settings. Daily updates are enough for most people. You can always update manually.

Why are TiviMate listings an hour out?

Usually the device’s time zone, or guide data published for a different time zone. Fix the device clock first, then use a guide time offset if needed.

TiviMate EPG: Add a Guide URL, Fix Missing or Wrong Times

TiviMate EPG: add, update and fix the TV guide

TiviMate’s grid guide is one of the main reasons people choose it, but it depends on guide data your provider supplies. With an Xtream Codes login it normally loads automatically; with an M3U playlist you usually add the guide address yourself. Here’s how to set it up and fix it when listings go missing or shift.

Updated 28 September 2026 · 2 min read

Also available in Dansk · Norsk · Svenska

TiviMate normally fetches the guide from your server along with the channels.

Let the channel list finish loading.
Open the EPG settings in TiviMate’s Settings and run a manual update.
Open the TV guide and check a few channels.

If it stays empty, add the guide address manually as below. With Xtream Codes, it’s usually your server followed by /xmltv.php?username=…&password=…; see Xtream Codes to M3U.

With an M3U playlist

Find your guide address: from your provider, or in the playlist’s first line (x-tvg-url or url-tvg). See EPG URL.
In Settings, open the EPG section and add an EPG source with that address.
Run a manual update and wait for it to finish.

Settings worth setting once

Update interval: daily is plenty.
Days of guide to keep: two or three days keeps the app quick on Fire TV Sticks.
Guide time offset: leave it at zero unless every listing is consistently early or late.

Exact menu names vary a little between TiviMate versions.

Fixing guide problems

Problem	Cause	Fix
Whole guide empty	Guide not downloaded, or the address is wrong	Update manually; check the EPG source; see TV guide not loading
Some channels show no information	Channel IDs don’t match the guide	Refresh playlist and guide; see “EPG not available” for some channels
All listings shifted	Device time zone, or guide time zone	Fix the device clock, then use the offset; see EPG wrong time
Guide stops after a day or two	Not updating	Check the update interval; update manually
Catch-up doesn’t work	Catch-up depends on the guide and the provider	See catch-up not working

For the general principles that apply to every app, see how to add an EPG to any IPTV app.