Skip to content
IPTV Subscription 8K - 8K TV Subscription

Amazon Fire TV

Firestick stuck on the Fire TV logo

A Fire TV that stops on its logo is often short of power or struggling with the HDMI connection. Amazon’s frozen-screen advice starts with patience: leave it switched on for up to 25 minutes before doing anything drastic. Then work through the steps below.

Updated · 2 min read

Also available in Dansk · Norsk · Svenska

Try these in order

  1. Wait. Leave it on for up to 25 minutes, or until the screen changes, as Amazon advises.
  2. Restart it. Unplug the power, wait 60 seconds and plug it back in.
  3. Use the original power adapter in a wall socket. Amazon says the included accessories make sure the Fire TV gets enough power.
  4. Change the HDMI setup. Try with and without the HDMI extender, use a high-speed HDMI cable, try a different HDMI port and plug directly into the TV rather than an HDMI hub.
  5. Check HDCP. Confirm the TV is HDCP-compliant (see the video-cable section of its manual), or try a different TV.
  6. Factory reset if nothing else works. Hold Back and the right side of the navigation circle together for 10 seconds. This erases your account and everything downloaded.

After a reset, set the stick up again: see set up a Firestick. If it still won’t pass the logo on a second TV with the original adapter, the stick has probably failed; see Firestick won’t turn on.

FAQ

Logo screen questions

How long should I wait if my Firestick is stuck on the logo?

Amazon suggests leaving the device on for 25 minutes, or until the screen changes, before trying other fixes.

Will a factory reset fix a Firestick stuck on the logo?

Sometimes, but it erases everything, so try power, HDMI and restarts first. If the stick never gets past the logo, you can start a reset with the remote by holding Back and the right side of the navigation circle for 10 seconds.

Sources

Facts on this page were checked against these sources. Details were correct when checked; apps and devices change, so we review this page regularly.

  1. Fire TV Screen is Frozen, Amazon (2026-09-29)
  2. Reset Your Fire TV Device to Factory Settings, Amazon (2026-09-29)

Start watching on your own screen

Plans from £5.83 a month on the 12-month plan, no contract and no auto-renewal. Test it first with a 24-hour free trial.