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How ISP blocking works in the UK

UK broadband providers block access to some streaming servers because the High Court orders them to. Since 2017, orders have covered live streaming servers during sports broadcasts as well as websites. If a stream stops only on your home broadband, a block is one possible reason. Here’s how the system works, and what it tells you about a service.

Updated · 2 min read

Also available in Dansk · Norsk · Svenska

Where blocking orders come from

Section 97A of the Copyright, Designs and Patents Act 1988 lets the High Court grant an injunction against a service provider that has actual knowledge of someone using its service to infringe copyright. Rights holders have used it for years to require broadband providers to block access to infringing websites.

In March 2017, the High Court granted the first order aimed at streaming servers rather than websites: a “live blocking order” that required the major UK broadband providers to block servers streaming top-flight football matches without permission, while matches were being broadcast. It was renewed for later seasons, and similar orders have followed for other sports. The judgment is linked in the sources at the end of this page.

How a live blocking order works

  • The rights holder identifies servers streaming its broadcasts without permission, using monitoring during live events.
  • The broadband providers named in the order block those servers, typically for the duration of each match, with the list updated as servers change.
  • Safeguards in the orders are designed to limit the effect on lawful services: blocks are time-limited, targeted at identified servers and reviewed.

Blocking methods

MethodHow it worksWhat a viewer sees
DNS blockingThe provider’s DNS doesn’t return the real address for a blocked name“Server not found” or “can’t connect”
IP address blockingTraffic to a blocked server address is droppedChannels that don’t start, or stop mid-stream
Deeper filteringTraffic is identified by other characteristics and interruptedStreams that freeze or stop at particular times

A block can look exactly like a server fault. The difference is the pattern: the stream fails on home broadband but works on another network, often at predictable times.

What a block tells you about a service

A properly licensed service has no reason to be blocked, and blocking orders aren’t aimed at lawful providers. If a service regularly stops during live events and only works after a DNS or VPN change, the most likely explanation is that it’s streaming without permission. Changing network settings doesn’t change that. See is IPTV legal in the UK for what the law says about viewers.

When it isn’t a block

Most home streaming problems aren’t blocks. If a stream fails on mobile data as well, or fails randomly rather than during live events, start with server unavailable or how to stop IPTV buffering.

FAQ

Blocking questions

Why does IPTV stop working during live sport?

Courts have granted rights holders “live blocking orders” that require the main UK broadband providers to block servers streaming their matches without permission, while the matches are on. A service that fails at exactly those times is very likely being blocked for that reason.

Which broadband providers apply the blocks?

Court orders are directed at the major UK broadband providers named in them, and each order lists which ones must comply. Smaller providers aren’t always named. Being on a different network doesn’t make an unlicensed service lawful.

Can a licensed IPTV service be blocked?

Blocking orders target infringing servers, and courts include safeguards against blocking lawful services. A licensed service shouldn’t be affected. If yours is, contact the provider, because it may be sharing infrastructure with blocked services.

Sources

Facts on this page were checked against these sources. Details were correct when checked; apps and devices change, so we review this page regularly.

  1. The Football Association Premier League Ltd v British Telecommunications Plc & Ors [2017] EWHC 480 (Ch), BAILII (High Court judgment) (2017-03-13)
  2. Copyright, Designs and Patents Act 1988, section 97A, legislation.gov.uk (2026-09-27)

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